We offer FREE SHIPPING on all U.S orders! and a flat $3.95 fee on international orders.
Shipping & Handling Times:
We ship within 24 hours of the paid invoice, with the exception of Saturday, Sunday and legal holidays. Natrual causes such as weather in various parts of the country may delay delivery of your package.
All of our orders are shipped via U.S Postal Service First Class Mail. U.S orders over $150 will be shipped via U.S Postal Service Priority Mail. Orders shipped within the U.S will also receive a tracking number.
J.M Imports cannot be held responsible for USPS shipping delays due to extreme weather/natural disasters. J.M Imports will not be held liable for lost or stolen packages once they have shown delivered.
Each country has its own import/export duties and restrictions. All duties and taxes are the responsibility of you "the buyer" - Please check with your countries importation laws for specific prohibitions, customs fees, excise taxes or VAT fees.
We comply with all Import/Export laws, we will not claim a different value on the customs form(s) other than the actual value of your purchase.
If your package does not arrive in a timely manner, check with your local customs and/or post office, your package is considered proprietary information and law prohibits us to call your customs office - However we are happy to assist you should you need help.
You may return product in its original condition within 30 days from date of purchase for a full refund. We are not responsible for shipping costs, unless it is a result of our error. Please send returns to:
4061 E. Castro Valley Blvd. #194
Castro Valley Ca. 94552
We will send an e-mail to notify you when we have received the package.
All purchases made from outside the state of California will not pay any sales tax. It is considered interstate commerce, and not taxable. Purchases made within the state of California will be charged sales tax. If you are a wholesaler, and have a California resale number, the tax you paid will be credited back to your credit card or Paypal account after the purchase. Simply contact us at (510) 728-0515 or e-mail firstname.lastname@example.org and provide your California resale number for the paid taxes to be credited back. You can also provide the resale number in the "order details" box in the checkout page.
To our returning customers, if you had a username/password on our old web site, it is no longer valid. You will have to create a new username/password for this site. You also have the option to make a purchase as a guest, and not set up a username/password.